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Terms and Conditions

General terms and conditions

1. General

1.1 These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via GAURI ARTS Online Shop via the website www.Gauri Arts.com and related pages, (the “Online Shop”). The General Conditions apply between you and the company within the Gauri Arts group which you enter into an agreement with, depending on where you place the order. The Agreement is concluded with Gauri Arts AS, company registration number 814 625 532. The company which you enter into the agreement with will hereafter be referred to as “GAURI ARTS”. 

1.2 GAURI ARTS Shop Online does not dispatch any cash purchases for persons under 16 years old and no credit purchases to persons under 18 years old.

1.3 GAURI ARTS reserves the right for any image or typographical errors on the Online Shop. The Online Shop and all its content is owned by GAURI ARTS or its licensors. The information is protected by law with regard to e.g. copyright, marketing and trademarks. This means that trademarks, firm names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without the prior written consent of GAURI ARTS.
We reserve the right to adjust any price errors before and after the order is processed.

2. Contracts and orders

2.1 In order to make a purchase via the Online Shop, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions and acknowledges that he/she has read the information on personal data and approves the use of cookies according to GAURI ARTS’s Integrity Policy (see below). A purchase contract, for which these General Conditions apply (“Contract”), is not entered into until GAURI ARTS has confirmed the Customer’s order in writing and the Customer has received an order confirmation from GAURI ARTS.

2.2 GAURI ARTS strives to provide the Customer with an order confirmation no later than 72 hours after GAURI ARTS has received an order. However, if an order is placed on a Friday or a holiday, GAURI ARTS tries to confirm the order no later than 6:00 pm the next working day. An order can only be confirmed if GAURI ARTS is able to establish the Customer’s residential address.

2.3 Ordes will be delivered only to Norway and Sweden currently and GAURI ARTS reserves the right to cancel the orders with delivery address outside these two countries. GAURI ARTS team will contact the customer informing the cancellation of the order. 

3. Customer information etc.

3.1 The Customer confirms that the information the Customer enters is correct and complete. The Customer is responsible for incorrectly entered information.

3.2 The Customer undertakes to ensure that no other party than the Customer is able to use the Customer’s login details. The Customer may not share his/her username and password to any unauthorized party and shall ensure that documents containing the username and password are kept in such a way that unauthorized parties cannot gain access to the information. If it is suspected that an unauthorized party is aware of the Customer’s password, the Customer shall immediately report this to GAURI ARTS. The Customer is liable for any purchases made using his/her login details.

3.3 If GAURI ARTS suspects that the Customer uses his/her user account or his/her login details in an inappropriate way or otherwise is in breach of the General Conditions, GAURI ARTS is entitled to suspend the Customer. GAURI ARTS is also entitled, for any reason, to provide the Customer with new login details.

4. Prices, fees and payment

4.1 The prices indicated on the Online Shop apply to orders placed via the Online Shop. All prices are in Norwegian kroner (NOK) for Norway and Swedish kronor (SEK) for Sweden and include VAT.

4.2 The Customer may pay for his/her order by invoice or card. For each order, the delivery fee applicable from time to time is charged, as indicated on the Online Shop. In the case of payment by invoice, we also charge the invoice fee applicable from time to time, as indicated on the Online Shop. Learn more about our payment methods here.

5. Shipping and delivery

5.1 Articles in stock are normally delivered within five days of the order being placed. GAURI ARTS is responsible for damages incurred in connection with delayed delivery only to the extent this is required in accordance with mandatory law.

5.2 The Customer can pick up his/her package no later than 14 days after receipt of the delivery notice.

6. Right to return and right of withdrawal

6.1 GAURI ARTS always grants the Customer a right to return and/or change the article within 14 days of the delivery date. For reasons of hygiene this right is not granted for earrings with a broken sealing.

6.2 For purchases of articles via the Online Shop the Customer always has a 14 days withdrawal period from the agreement in accordance with consumer protection legislation. This means that you as a Customer have the right to cancel your purchase by notifying GAURI ARTS of this within 14 days of having received the article you ordered.

6.3 You may not exercise your right of withdrawal if you open the packaging of an article, unless this is necessary in order to try or examine the article.

6.4 Customers who wish to exercise their right of withdrawal shall return the article to GAURI ARTS in materially unaltered condition. The Customer is responsible for the article not being damaged while it is in the Customer’s possession and that it is returned in one piece. GAURI ARTS therefore recommends that you send the articles well packaged and in their original box. The article shall be returned within two weeks from the date that GAURI ARTS received the notification of the exercise of the right to cancel.

6.5 The Customer is responsible for the cost and risk of the return

6.6 When GAURI ARTS has received the returned article and has established that it is in materially unaltered condition, GAURI ARTS will pay back the amount the Customer paid for the returned article. Shipping costs are not reimbursed for partial returns. GAURI ARTS will pay back the amount paid within 14 days of receiving your articles. GAURI ARTS reserves the right to deny the return of an article if it proves not to be in materially unaltered condition.

7. Complaints

7.1 Complaints shall be made by sending details to contactus@gauriarts.com . Please mention the product code, and attached the picture of the product received and a copy of invoice along with the complaint.  

7.2 When GAURI ARTS has received an article for which a complaint has been made and established that the complaint is valid, a new article will be dispatched to you. The article will be sent within 30 days of GAURI ARTS’s receipt of your complaint. GAURI ARTS reserves the right to deny an illegitimate complaint. In complaint cases, GAURI ARTS complies with the guidelines of the Norwegian Consumer Disputes Commission (see www.forbrukertvistutvalget.no).

7.3 GAURI ARTS will pay the cost for return shipping in complaint cases.

8. Cookies

8.1 GAURI ARTS’s web shop use cookies. Cookies are small text files that are stored on the visitor’s computer and that can be used to follow what the visitor is doing at the web shop.

8.2 There are two types of cookies: 1) a permanent cookie remains on the visitor’s computer for a determined period of time, 2) a session cookie is stored temporarily in the computer’s memory during the time that the visitor is visiting a web page. Session cookies disappear when you close your web browser.

8.3 GAURI ARTS uses cookies to, among other things, provide you with access to all of the web shop’s functionality, to provide web statistics for, among other things, the use of the web shop and to improve the web shop for you by, for example, adapting it to your requirements, choices and interests. The statistics are valuable to us to be able to develop our web shop and improve it for you as the customer.

8.4 Permanent cookies are used to store any personal settings you may have at GAURI ARTS. Session cookies are primarily used to process your purchase.

8.5 By using GAURI ARTS’s web shop, you agree to the processing of cookies as described above. If you do not accept cookies being used, you can turn off cookies in the security settings of your web browser. You can also set your web browser to ask you each time GAURI ARTS’s web shop tries to place a cookie on your computer. You can also use your web browser to delete previously stored cookies. See your web browser’s help pages for more information. You can also delete cookies manually from your hard drive at any time.

8.6 Please note that if you choose not to accept cookies, functionality may be limited for some parts of the web shop, and the web shop may not work as intended.

 

9. Governing law and disputes

In the event of a dispute, GAURI ARTS complies with The Norwegian Consumer Disputes Commission. 

Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of Norway and settled by the courts of Norway.

These Conditions were established by GAURI ARTS on 20.06.2015.